Your Satisfaction is Important to Us
We would like for every Halcyon customer to be satisfied with their purchase regardless of whether they continue taking the product or not. If you are not satisfied with your product for any reason, we will provide a full refund.
Terms and Conditions:
We offer a 60 day, money back guarantee on all one time orders or on the first month of your subscription. For refunds on a subscription after month one, a full refund is available if the item is returned unopened with the security seal still intact.
All policy information applies to purchases made on www.halcyon.bio only. Any purchases made through other channels should be addressed with their original vendor. This guarantee is valid within sixty (60) days of your initial purchase shipment date.
As part of our dedication to providing quality products, we may ask you to complete a customer survey about your experience. Refunds processed through credit card transactions may take up to 10 business days to post to a bank statement depending on your banking provider.
Refunds are only applicable to the cost of the product, as shipping fees will not be refunded. For customers returning a product, supplements not in their original bottles cannot be accepted for return.
You may request your Returned Merchandise Authorization (RMA) by emailing firstname.lastname@example.org. We will provide you with the information you need to get your refund.